ACCP believes in partnering with industry leaders. If you have interest in becoming a partner, please contact us.
Grafton Staffing Companies - By leveraging our worldwide network and staffing expertise - diversified across service lines and industry sectors - to provide superior professional advice and services, Grafton is equipped to guide our clients through their most complex and challenging staffing undertakings. This enables us to evolve with the changing staffing, business and economic conditions nationwide, and to provide our clients with the best possible HR services and solutions.
USA800 was founded in 1976 as a call center services provider. Since then we have become the largest 100% employee-owned call center in the nation; expanded services to provide multi-channel support; evolved our live agent call center services to provide high end performance based sales acquisition and high end customer care support , and developed innovative strategies and technologies that enable USA800 to consistently deliver a return on investment for its partners. Today as a 24x7 contact center service provider, we employ more than 1,000 employee-owners across three company owned and operated Midwest contact center facilities. On a daily basis, we communicate with on average 40,000 contacts, serving a cross-section of industries. Exceeding the needs of our clients and delivering success for our partners is ingrained in our culture. USA800 will be the obvious choice to be your contact center.
Located in the Kansas City area, VITEC is a Value Added Reseller (VAR) focused on providing a complete suite of solutions for contact center’s across the nation. VITEC has earned the reputation for excellence in its approach to analysis, design implementation and support.
Our Product Suite Includes:
Voice Dialing/Speech Recognition (Auto Attendant, Follow-me, Voice Biometrics)
Media processing (Fax, voice & email response management)
Speech Analytics (Search audio content of recordings).
Campaign and Dialog Management (Inbound and Outbound)
Speech Recognition (IVR and Outlook Access)
Voice Navigation and Data Entry (Enhance Agent Productivity)
Skill and Performance Training
Workforce Management (WFM)
Performance Management (Quality Analysis, Total Call Recording)
Automatic Call Distribution & Predictive Dial
Call Center Consulting (Contact Center Analysis and Strategic Planning)